Ever wanted to attend your business as a customer but feel that wearing a hat and dark glasses will still make you recognisable? Want to find out exactly what it is like to be a customer at your business? Want to get in front of reviews and ensure that your customers are having the best experience they can? Or maybe find out your service gaps and what solutions are available?

In 2020, over 88% of consumers read reviews to determine the quality of a business’s customer experience. Reviews are more important now than ever before. We can help your business gain that competitive edge by making small changes that are imperative to being your customer's choice.

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A written report and follow up meeting will be provided directly to you as the Manager. At the discretion of staff and other customers, the detailed report will be private and provide honest, valuable feedback on the facilities, service, sales process, cleanliness, compliance, and the entire experience.